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Outsourced Services

Outsourced Services

Outsourced Services That Keep Your Business Running Smoothly

Responding to clients is important to your business’ growth. But managing the processes to service your clients can be time consuming.

We will handle those processes that are key to your business. Whichever service you choose, we will represent your business in a professional, friendly, and efficient manner.

 

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E-commerce

Our e-commerce services add a personal touch to your online business. We offer:

  • Live chat services. We can assist with customers’ orders and respond to queries immediately, if the query is more complex we can arrange a callback.
  • Inbound calls. Whether your visitor is placing an order or needs customer support, we can handle it all.

Helpdesk

We solve your client queries using fast, friendly, and skilled operators. We provide 1st level support to your clients to protect your valuable technical resources.

Additionally, our ticket raising service helps you and your customers by logging your customers’ issues and forwarding them to the relevant department. Whether your business is large or small, we can help you help your customers.

CRM

CRM systems require attention to detail, structured processes, and an intuitive customer experience. Our skilled staff possess these skills and will strengthen the relationship between you and your clients.

Call Centre

Whether you need fully managed services or help in high demand situations, we can help you. We offer the following call centre services:

  • Order processing
  • Absence management
  • Switchboard
  • Emergency response
  • Ticket raising facility

Administration

We can handle the time-consuming administrative tasks of your business. This includes:

  • Diary management
  • Email
  • Travel arrangements
  • And more!