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You have a website for your products and you no doubt have an email address for customers to contact you. But, are your customer’s able to call you?

If you are one of the many online businesses that don't have a way for customers to call you. This is bad news. By not having a contact number ideally a landline number on your website you limit your ability to increase sales and improve customer satisfaction. Why? Simply because many people would rather call someone quickly than to wait for an email. People still prefer the old fashion way of picking up a phone and speaking to someone. There is good reason for this.

According to Kissmetrics, “People feel more comfortable with brands that they can put a face or voice to. Even though you might purchase a product exclusively online, simply having a phone number on your site and the ability to talk to a real person (who cares) in turn makes you feel more comfortable taking out your wallet (or recommending someone else to) for this brand.” Adding a way for customers to call you can increase conversions. Kissmetrics was able to increase conversions by 53.96%, just by placing a phone number on a website.

As you can see, having a way for your customer’s to contact you is important. But you might be thinking:

  1. “I don’t have the time to answer phone calls”
  2. “I can’t afford to hire staff to answer calls”
  3. “Setting it up will be complicated”

By hiring an outsourcing company, you can avoid these unpleasant circumstances.

An outsourced order placing and customer support company can handle a variety of phone tasks. A good outsourcing company will be able to fulfill these important tasks:

  1. Take online orders by phone that is convenient for your customers
  2. Deal with customer queries to resolve any questions or concerns they may have
  3. Build processes that work with your unique business

Work with an outsourcing company to free up your valuable time so you can get back to growing your business. You will save money since an outsourcing company is cheaper than hiring staff in-house. Just as important, an excellent outsourcing company will be professional and customer oriented to provide the best experience for your customers.

Ready to hire an outsourcing company to fit your needs? Contact 'My Virtual Resource' to save time, money, and increase customer satisfaction.

 

For further details on this service - CONTACT US

janine@myvirtualresource.co.uk

Written by:

Janine Kirkland

My Virtual Resource

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