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We offer flexibility and customised solutions working in collaboration with our clients to ensure their operational needs are met. Freeing up time for them to focus on vital areas of their business.

About My Virtual Resource

Outsourced support to let
your business grow

Who we are

My Virtual Resource provides Virtual Customer Service solutions and business processes to Micro and SME’s. Our outsourced services, help businesses gain time to focus on what they really need to in their business. Clients come from all industry sectors including Medical clinics and Salons, Estate Agents, Trades people, Recruitment companies and online shops. 80% of them being small Companies of 1- 5 staff who are missing out on opportunities by not being able to answer the phone.

Virtual customer service team

Our People

Are the heart and soul of our business. Our local based in-house team of trained staff become an extension of your team as if sitting in your office. Our staff are friendly, professional and pro-active individuals and 100% human. Customer service is paramount and we pride ourselves on the high level of customer service we provide to our clients and their customers. By taking a personal approach we really get to know our client’s business and needs. Communication is absolute key in delivering customer service and having an in house team means they work together effectively, creating a positive team synergy with no communication barriers. Making sure clients business processes run smoothly.

Director

Janine Kirkland

With a background in Customer Service and Corporate Sales (at Virgin Atlantic, American Express and Bayer) I recognise the importance of customer service, having people available to front a business, provide a human touch and follow through. 80% of people won’t leave voicemail messages so it’s important for businesses to find a way to respond to customers and leads even when they aren’t available. Especially smaller businesses who may not be in a position to take on staff or have the available space. My Virtual Resource is a solution that maintains a professional image, manages systems and processes from telephone answering to fully outsourced customer service. It enables companies to always be available when customers need them and allows smaller businesses to compete in the market place. We provide affordable flexible local customer service. As and when you need it. No contracts!